MoniePulse Information

Frequently Asked Questions

Answers to common issues about payment validation, status, and receipts.

Why is my payment still pending?

Gateway callbacks may take a few minutes. If it remains pending for long, use your reference and contact support.

Can I pay in installments?

Installment options depend on the selected fee item and the configured maximum installments.

How do I verify my receipt?

Open the Verify Receipt page and enter the payment reference to view public verification details.

What if I entered wrong details?

Do not retry blindly. Report the issue with your reference and matric number through the report-issue page.